Customer Account Management (B2B – Remote)

🔹 Customer Account Management (B2B – Remote) 🎯 Objective I help B2B companies retain existing customers, manage ongoing accounts, and increase repeat orders through consistent communication and account follow-up. 📌 Scope of Work * Manage assigned B2B customer accounts and contact lists * Maintain regular communication via email or WhatsApp * Follow up on repeat orders, inquiries, and service requests * Coordinate internally to resolve issues and ensure service quality * Track order history, customer status, and next actions * Prepare simple account activity and retention reports 💼 Best For * B2B companies with existing customer base * Exporters and trading firms handling repeat orders * Sales teams needing account follow-up support * Business owners focused on retention and long-term value 💰 Pricing (Market-based) 🔹 Monthly Account Management (Recommended) * 10–20 active accounts: USD 300 – 400 / month * 20–40 active accounts: USD 450 – 600 / month * High-volume accounts: USD 700 – 900 / month 📊 Deliverables * Updated customer account records * Follow-up and communication logs * Order and repeat-purchase tracking * Monthly account performance summary ❌ Projects Not Accepted * One-time transactional projects without ongoing accounts * Unethical or unclear business practices * Requests outside agreed scope